Return & Refund Policy
Thank you for shopping at Down Garage. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
Returns
You may return eligible items within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition as received.
- The item must be in its original packaging.
- Proof of purchase (order number or receipt) is required.
Please note:
Custom-made, made-to-order, or modified parts are non-returnable,
unless they arrive damaged or defective.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds are processed within 5–7 business days to the original payment method.
Return Shipping
Return Address
Returns must be sent only after prior contact and approval.
Return address:
Down Garage
Wrocławska 64
55-010 Radwanice
Poland
Unauthorized returns may not be accepted.
Buyers are responsible for return shipping costs. Shipping costs are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately with clear photos and your order number. We will arrange a replacement or a refund as appropriate.
Contact Us
If you have any questions regarding this policy, please contact us: